What to Expect When You're Inspecting

1

00:00:01,810 --> 00:00:04,350

Most people have not dealt

with these problems before.

2

00:00:04,370 --> 00:00:05,720

That's really why we exist.

3

00:00:05,910 --> 00:00:10,320

Our primary interaction with most of

our clients is an educational one.

4

00:00:10,390 --> 00:00:12,130

To help them through that process,

5

00:00:12,150 --> 00:00:15,090

from booking an appointment

to getting the inspection

6

00:00:15,110 --> 00:00:16,820

to receiving their results.

7

00:00:19,250 --> 00:00:21,940

It really starts with the

inspection of the property.

8

00:00:22,150 --> 00:00:23,940

Transparency, I think, is key.

9

00:00:24,090 --> 00:00:26,410

When I enter a client's

home, I want to make sure

10

00:00:26,430 --> 00:00:28,510

that they understand our process fully.

11

00:00:28,530 --> 00:00:30,280

We go over their concerns.

12

00:00:30,330 --> 00:00:31,910

We discuss the scope of the project.

13

00:00:31,930 --> 00:00:33,930

Usually an assessment and sampling

14

00:00:33,950 --> 00:00:36,500

takes two and a half to

three and a half hours.

15

00:00:36,670 --> 00:00:38,920

We're going to inspect the

full exterior of the home,

16

00:00:39,070 --> 00:00:42,050

and then we're going to inspect the

interior of the home from bottom to top.

17

00:00:42,070 --> 00:00:44,680

We're looking at moisture

content of building materials.

18

00:00:44,950 --> 00:00:47,150

We're looking at humidity

levels throughout the home.

19

00:00:47,170 --> 00:00:49,970

We're looking at thermal

imagery in order to come up with

20

00:00:49,990 --> 00:00:52,890

a sampling strategy to fully

understand what's going on.

21

00:00:52,910 --> 00:00:54,630

We do have a very strict protocol

22

00:00:54,650 --> 00:00:57,650

that our inspectors follow to

build that sampling strategy.

23

00:00:57,670 --> 00:00:59,970

We recommend these samples strategically

24

00:00:59,990 --> 00:01:03,570

in order to piece together

a puzzle and come up with

25

00:01:03,590 --> 00:01:07,000

the most appropriate recommendations

for taking care of the problem.

26

00:01:07,090 --> 00:01:08,620

We typically sample same day.

27

00:01:08,650 --> 00:01:10,720

We're going to send those

samples off to the lab.

28

00:01:10,950 --> 00:01:13,780

Within three business days,

the lab results will come back.

29

00:01:13,850 --> 00:01:15,980

That will be emailed to the client.

30

00:01:16,050 --> 00:01:18,010

Along with the full inspection report,

31

00:01:18,030 --> 00:01:19,870

they'll get a phone call

from a project manager.

32

00:01:19,890 --> 00:01:22,720

Reviewing the consultant's report,

33

00:01:22,770 --> 00:01:24,970

analyzing the data from

the laboratory reports,

34

00:01:24,990 --> 00:01:27,790

formulating our opinions

on what we believe

35

00:01:27,810 --> 00:01:30,640

the areas of concern are and

how to address those areas.

36

00:01:30,670 --> 00:01:32,590

And that way they can

make informed decisions

37

00:01:32,610 --> 00:01:34,820

on what they need to do for next steps.